Pete - Mediation Specialist, Mediation Training


(Director / Lead Mediator)

The founder of Pragmatism (UK) Ltd. With over 30 years in industry, Pete has managed factories with highly demanding customers, challenging Trade Unions and hundreds of employees reporting to him. He's worked his way from the ‘coal-face’ on shop floors through to executive level for global blue-chip organisations such as Rolls-Royce. Through this varied experience he's dealt with most people-related challenges from every angle.

Throughout his career Pete has guided individuals, teams and organisations in not only resolving disputes, but also helping them to develop relationships, enhance working environments and evolve organisational cultures.

Pete attributes his passion for people engagement to being educated at “the University of Life”. He sees qualifications as secondary to experience, but he does have a master’s degree (MSc) in Strategic HR, distinctions in Employment Law, he's a qualified and registered Mediator (Civil, Commercial and Workplace) and is also a Fellow of the CIPD (FCIPD).

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(PA to Director)

After graduating in Marketing, Liam has worked in HR , Customer Service, Company Secretariat, Commissioning, IT, Procurement and Training Administration. He once ran his own speed dating company and founded an award winning football fanzine.  


Most recently he has completed an 8 year stint controlling the Management Information for a government steered national development bank. Given his highly diverse and somewhat varied background, it’s fair to say that Liam joined Pragmatism with many strings to his bow.


Highly organised and with an obsessional attention to detail, he is literally an office all-rounder by definition and is determined to disprove the proverbial adage of ‘Jack of all trades , master of none…’.


Outside work, Liam is a proud father and also a keen sports and music fan.


(Office Manager)

Liz is the backbone of how the business runs - whether it's organising our mediator training courses, managing the accounts or ensuring marketing is running smoothly.

After working for 27 years as a primary school teacher, Liz still loved the teaching aspect but not so much the politics and pressures that the profession can put on teachers. Having decided to pursue a whole new direction, and to utilise her skills in a different way, she joined the Pragmatism team.

Liz describes how much she enjoys the work-life balance, flexibility and variety that her role brings, although she does miss the holidays teaching gave her! 

Outside work, Liz enjoys spending time with her family and friends. As well as having a passion for travelling and exploring new places Liz is, by her own admission, is a self-confessed shopaholic.

Liz is happy to help with any queries you may have.

Charlotte - Mediation Specialist


(Mediator / Trainer)

Charlotte is a qualified and CMC accredited civil, commercial and workplace mediator who specialises in workplace mediation. Parties will feel at ease during the mediation process, thanks to  Charlotte's calm and reflective approach, and her ability to create a relaxed and supportive environment conducive to relationship building and conflict resolution.

Charlotte has a 15 year career history in HR management,  supporting a wide range of public and private sector organisations including Capital One, Vision Express, Paul Smith, Probation Services, Metropolitan Housing Trust, Arden University and a number of education establishments. Charlotte continues to support organisations in a consultant capacity, specialising in leading HR engagement projects and strategies and supporting the resolution of complex employee relations matters.  

An Associate of Pragmatism, Charlotte is also a lecturer, delivering CIPD qualifications for HR professionals and also provides in-house training delivery and coaching support on a wide range of HR matters.

Neil - Mediation Specialist



Neil is a qualified and CMC accredited civil and commercial mediator with a strong background in many aspects of conflict resolution, always taking pride in helping the parties find fair outcomes for all and thrives on complex matters.

With over 18 years working in a highly pressurised public sector environment, Neil uses a structured, calm and professional approach to mediation. He has the ability to digest and retain the fine detail required to fully understand underlying problems, which allows a progressive and successful approach to a wide variety of mediation situations. His patient, down to earth yet very honest approach gives his clients the confidence they need to open up and progress issues they have faced for many years.

“Neil’s calm approach to my very upsetting situation was amazing…. He helped me identify the real issues at hand which then helped me move forward with all aspects of my life without costing me the earth financially and emotionally”

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Claire - Mediation Specialist



Claire is a qualified and CMC accredited civil, commercial and workplace mediator. She is also a fully qualified Counsellor, Psychotherapist & Hypnotherapist.

Claire has over 8 years’ experience of working with adults, couples and children working privately and on a consultancy basis for various companies and charities. From her background of therapy, Claire is highly experienced at dealing with people’s everyday stresses, anxieties & relationship challenges.


One of Claire's greatest strengths is her friendly and bubbly personality which definitely helps in her work, enabling people to relax as much as possible during mediation. Having such a busy life Claire has little time for hobbies, but particularly enjoys her time with family and friends. She is also an animal lover with two dogs and a cat at home.


As an Associate of Pragmatism, Claire can help parties to resolve their disputes in any commercial, civil, legal or workplace dispute anywhere in the UK.

Simon - Mediation Specialist



Simon is a qualified and CMC accredited civil and commercial Mediator.  He is also a qualified solicitor with over 32 years’ experience and heads the Penmans’ Clinical Negligence & Personal Injury team. From his background in civil litigation Simon has many years’ experience of dispute resolution.  He understands the frustration of parties unwilling to commit to a lengthy and expensive court litigation process and sees his role as a mediator is to facilitate resolution between the parties.

Away from the world of dispute resolution Simon is secretary of The Criterion Theatre, a non-professional theatre company in Earlsdon, Coventry.  There he indulges his interest in set design and set build and heads the team designing and building sets for their packed programme of plays.  He also dances with Earlsdon Morris and, if he can find time, enjoys riding motorbikes.  And don’t ask him about Parkrun.  He is a late convert and can talk for England on the subject.

As an Associate of Pragmatism, Simon can help parties to resolve disputes in any commercial, civil or legal dispute anywhere in the UK.

Emily - Employee Relations and HR Specialist


(Employee Relations / HR)

Emily has over 20 years' experience in HR management and continues to work in operational roles, so she keeps close to the ‘action’ and the business needs of the HR function.

Emily says that she was one of a rare breed at the time as someone who actually went to university to study a BA honours in HR before pursuing her career in the field and gaining her CIPD. She puts this down to always having a passion for people and a desire to show companies how people can be their most important asset when the right environment is created. 

With a strong background in employee relations, Emily has the ability to get to the heart of the issues and tailor advice and support accordingly. Having previously worked as a HR consultant she says that building relationships quickly is key to providing effective HR support. 

As an Associate of Pragmatism, Emily can provide full case management support - guiding leaders through discipline, grievance, capability issues and other complex dispute situations. Emily can also help in areas such as legal compliance, policy development, training and coaching of line managers in key people management activity.

Jane - Leadership Specialist


(Leadership Development)

Jane has an extensive portfolio of business and education working, her proven expertise within Managing Change and Quality Improvement gained through wide-ranging practical experience, as well as the knowledge and skills, gained through a 33-year career spanning operational, managerial and strategic level working within the public and private sector. Following an eminent career of leading educational change and service improvement, including implementing national policies and leading diverse, multi-organisational teams across regional boundaries, she now champions progressive change within organisations.

Having witnessed first-hand the positive impact change can have - transforming lives within both personal and professional settings, her passion is to bring this ‘positivity’ to organisations – no matter how big or small, making it an amazing experience – one that employees at all levels want to be part of.

Working with people and processes within the business, central to Jane’s delivery are ‘organisational sustainability and resilience’, helping the business to be ready to tackle today’s challenges and those in the future whilst maintaining high-quality services.

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Dave - Manufacturing and HR Specialist


(Manufacturing / HR)

Dave’s entry into the HR profession is probably different to that of 95% of current incumbents. Having started his career as an apprentice engineer, Dave progressed very quickly into a First Line Leadership role at the age of 21. The experience of leading a team of 30 skilled engineers, some of whom had played a critical role in supporting his apprenticeship, provided him with experiences from which he has learnt a number of valuable lessons. With a passion for manufacturing Dave likes to refer to himself as a business person working within a HR function.

During his Manufacturing Leadership roles, Dave recognised he had a passion for people related activities and took on additional responsibilities at that time to support the company. These included managing the apprenticeship programme, promoting and managing adult development and the accreditation of associated standards.

Spanning 39 years, Dave’s career and experience have taken him from the manufacturing sector, moving through to Engineering Training Manager for a North West Training  Provider and ultimately on to Rolls-Royce for the last 21 years. 

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Nicky - HR Specialist


(HR Professional)

Nicky's HR career spans over 17 years, during which time she has worked in corporate environments, FTSE 100 companies and family-owned businesses, gaining experience in areas such as recruitment, employee relation case management and HR project management.


Working either on site or remotely, Nicky provides a range of personalised HR advice and hands-on support services to businesses, including dealing with day-to-day issues such as managing underperformance, sickness absences, disciplinaries, dismissals and grievances, as well as undertaking independent investigations (all of the stuff that people don't like to do!). Her services also cover the provision of bespoke, essential employment documents, as well as updates to any existing policies and processes when employment laws change.   


Nicky likes to get to know the people and businesses that she supports, working in partnership with companies to manage the people, HR and employment side of things. This enables her to provide advice and solutions that suit the specific situation (rather than something standard and unsuitable that has been picked up from the internet). 


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The Way We Work 

As a professional service, it's really important to us that we work with our clients in the best possible way. Customer service is our highest priority, and we believe in being completely open and transparent - whether that's about our pricing, what to expect or the processes we follow. The way we get the results is equally as important as the results themselves. You can read more about our ethos by clicking here. 

Working Virtually and Face-to-Face

Before the world changed in 2020, we were already working with clients virtually due to the many benefits of doing so - especially when things are extremely urgent and it's difficult for people to be in the same venue. Although some situations must be dealt with in-person, sometimes customers choose a hybrid of virtual and face-to-face, and often they prefer one or the other. We're happy to discuss what works best for you and to chat through the benefits of each approach. 


If you'd like to know more about the services we offer, or you have a question, please don't hesitate to call or email us. Alternatively, complete the enquiry form opposite and we'll respond quickly.

  Pragmatism (UK) Ltd

     4 Cross Street



     NG9 2NX

  0333 987 5185

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