Policies and laws are vital but should only be a basic reference point for workplace interactions. Recognising and addressing an over-reliance on policies is crucial to fostering a more dynamic, engaging, and harmonious work environment. Let's aim to be pole vaulters, exceeding the minimum standards for a better workplace culture.

Soft skills, especially those needed for effective communication with employees, are often the toughest nuts to crack for managers. The struggle managers face due to a lack of confidence and proper training in handling tough conversations and resolving conflicts is real. The piece also touches on how HR often steps in to fix things, which might help short-term, but doesn't really teach managers to handle these situations themselves. 

Concerned about role plays in mediator training? Discover how our unique, small-group approach turns dread into enjoyment, equipping you with real-world skills and a newfound confidence.

How do you fancy listening to me rabbiting on about avoiding grievances and changing cultures?

Well I had the opportunity to do so when I was invited to the HR Coffee Time podcast by the truly wonderful Fay Wallis.

Fay asked me some pretty searching questions and thankfully she didn't mind me using a couple of naughty words!

The solution to workplace disputes isn’t always about repairing the relationship - sometimes in fact, it’s better for all parties to part ways.

People (including other mediators) often ask me what the difference is between workplace and employment mediation. 

I’ve written a little blog to explain the difference, giving an example of a discrimination case I mediated which moved from workplace to employment in order to reach a resolution. 

All of our mediators are interested in just one thing - helping people to reach a resolution, which means they no longer waste time and (most importantly) avoid the stress of disputes - not to mention all the money that everyone can save.

At Pragmatism we never give up helping people reach solutions, and if we need to move mediation types to help employees and organisations, then that’s what we do! Pragmatic in both name and nature!